Who We Are

Tuwe Bora is a Kenyan circular fashion, textile recycling, garment production and skills-training enterprise.

Our website address is:

Home

This Privacy Policy explains how Tuwe Bora collects, uses, stores and protects personal information when you visit our website, purchase our products, enrol in our training programmes, submit an enquiry or otherwise interact with us.

Information We Collect

Depending on how you use our website, we may collect:

• Your full name;
• Email address;
• Telephone or WhatsApp number;
• Billing and delivery address;
• Account username and password;
• Order and payment details;
• Products purchased or services requested;
• Training application and enrolment information;
• Measurements and design preferences for custom orders;
• Company details for corporate, uniform or bulk orders;
• Messages, comments, reviews and enquiries;
• IP address, browser type and device information;
• Website usage information collected through cookies and analytics tools; and
• Any other information you voluntarily provide to us.

We only collect information that is reasonably necessary to provide our products, services and training programmes, manage our website and communicate with customers.

How We Use Your Information

Tuwe Bora may use your personal information to:

• Process and fulfil product orders;
• Arrange delivery or collection;
• Process payments and issue receipts;
• Respond to enquiries and customer-support requests;
• Manage returns, refunds and exchanges;
• Create and manage customer accounts;
• Process applications for sewing, garment-making and other training programmes;
• Manage custom-made, uniform, corporate and bulk-production orders;
• Communicate order, class or programme updates;
• Improve our products, services, website and customer experience;
• Prevent fraud, spam, misuse and security threats;
• Maintain financial, administrative and legal records;
• Send marketing information where you have agreed to receive it; and
• Comply with applicable legal and regulatory requirements.

Comments and Product Reviews

When visitors leave comments or product reviews on the website, we collect the information entered in the comment or review form. We may also collect the visitor’s IP address and browser user-agent information to assist with spam detection and website security.

An anonymized version of your email address, sometimes called a hash, may be shared with the Gravatar service to determine whether you use it. Gravatar’s privacy policy is available at:

Privacy Policy

After your comment or review is approved, your profile picture may be visible publicly alongside the comment.

Please avoid including confidential, sensitive or unnecessary personal information in public comments or product reviews.

Customer Accounts

Where customers create an account on our website, we may store the personal information provided in their account profile.

Registered users may view, update or delete certain personal details through their account, except where information must be retained for legal, financial, administrative or security purposes.

Website administrators may access and update user information where necessary to operate the website and provide customer support.

Orders and Payments

When you purchase a product or service, we collect the information required to:

• Confirm your order;
• Process payment;
• Prepare or produce the product;
• Arrange delivery or collection;
• Communicate with you about the order; and
• Maintain transaction and accounting records.

Payments may be processed through banks, mobile-money services, card-payment providers or other authorized payment platforms.

Tuwe Bora does not intentionally store complete card numbers, mobile-money PINs or online-banking passwords on its website.

Payment providers process information according to their own privacy and security policies.

Custom Orders and Measurements

For custom-made clothing, uniforms, corporate wear or other personalized products, we may collect measurements, preferred colours, design specifications, branding details and related information.

This information will only be used to prepare, produce, alter or deliver the requested products and to manage the customer relationship.

Training Applications and Enrolment

When you apply for or enrol in a Tuwe Bora training programme, we may collect information such as:

• Your name;
• Contact details;
• Identification details where reasonably necessary;
• Programme selection;
• Education or skills background;
• Payment information;
• Attendance records; and
• Feedback or programme outcome information.

This information may be used to manage enrolment, deliver training, communicate with learners, issue certificates, measure programme outcomes and meet reporting requirements.

Where a training programme is supported by a partner or donor, relevant information may be shared with that organization only where necessary, lawful and appropriately protected.

Media

Where users are permitted to upload images to the website, they should avoid uploading images containing embedded location data, including EXIF GPS information.

Visitors may be able to download publicly uploaded images and extract location information contained within them.

Images submitted for custom orders should not contain personal information that is unrelated to the order.

Cookies

Cookies are small files placed on your device to help the website operate effectively and understand how visitors use it.

Tuwe Bora’s website may use cookies to:

• Remember items in your shopping cart;
• Keep you signed in to your account;
• Save your website preferences;
• Process orders;
• Improve website performance;
• Understand website traffic and customer behaviour;
• Detect fraud or suspicious activity; and
• Support marketing and advertising where applicable.

Comment Cookies

When you leave a comment, you may choose to save your name, email address and website in cookies. This is for your convenience, so you do not have to enter the same information again when posting another comment.

These cookies may remain on your device for up to one year.

Login Cookies

When you visit the login page, the website may set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain personal information and is removed when you close your browser.

When you log in, the website may create cookies to save your login information and display preferences.

Login cookies may last for approximately two days. Display-preference cookies may last for up to one year.

Where you select “Remember Me,” your login may remain active for approximately two weeks. Login cookies are removed when you log out.

Publishing Cookies

Where an authorized user edits or publishes an article, the website may save an additional cookie containing the post identification number. It contains no personal information and normally expires after one day.

You can block or delete cookies through your browser settings. However, disabling certain cookies may prevent some website features, including shopping carts, account login or checkout, from working correctly.

Embedded Content from Other Websites

Pages on our website may include embedded content such as:

• Videos;
• Maps;
• Images;
• Social media posts;
• Payment tools;
• Forms; and
• Articles from other websites.

Embedded content behaves in the same way as it would if you visited the third-party website directly.

Those websites may collect information about you, use cookies, apply additional tracking and monitor your interaction with their content. This may include tracking your activity where you have an account with the third-party platform and are logged in.

Tuwe Bora does not control the privacy practices of third-party websites. We encourage visitors to review the privacy policies of those platforms.

Social Media and WhatsApp

Our website may contain links to Tuwe Bora’s social media pages and WhatsApp contact options.

When you contact us through WhatsApp, Instagram, Facebook, LinkedIn, TikTok or another platform, that platform may collect and process your information under its own privacy policy.

Tuwe Bora may retain messages where reasonably necessary to respond to enquiries, manage orders, provide customer support or maintain business records.

Who We Share Your Information With

Tuwe Bora does not sell or rent customers’ personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Website hosting and technical-support providers;
• Payment processors;
• Banks and mobile-money service providers;
• Delivery and courier companies;
• Accounting and record-management service providers;
• Email, messaging and customer-communication platforms;
• Analytics, security and spam-detection providers;
• Training, funding or programme partners where applicable;
• Professional advisers, auditors or insurers; and
• Government authorities or regulatory agencies where legally required.

Service providers are only given the information reasonably necessary to perform their functions.

If you request a password reset, your IP address may be included in the password-reset email.

Automated Spam and Security Checks

Visitor comments, forms and messages may be checked using automated spam-detection or website-security services.

These services may process IP addresses, browser details, submitted content and other technical information to identify spam, fraud or malicious activity.

How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Comments and Reviews

Comments, reviews and associated metadata may be retained indefinitely. This allows us to recognize and approve follow-up comments automatically rather than placing them in a moderation queue.

Customer Accounts

Personal information contained in customer accounts may be stored while the account remains active.

Users may request the deletion of their account, subject to information that must be retained for legal, financial, administrative or security purposes.

Orders and Financial Records

Order, payment, delivery and accounting records may be retained for the period required for:

• Tax compliance;
• Financial reporting;
• Warranty and customer-support purposes;
• Fraud prevention;
• Contract administration; and
• Legal or regulatory obligations.

Training Records

Training records may be retained for programme administration, certification, impact measurement, reporting and legal compliance.

Your Rights

Subject to applicable requirements, you may request to:

• Know what personal information we hold about you;
• Access your personal information;
• Correct inaccurate or incomplete information;
• Update your contact details;
• Receive an exported copy of certain information you provided;
• Object to certain uses of your information;
• Withdraw consent for marketing communications;
• Request restriction of certain processing; or
• Request deletion of personal information that we are not legally required to retain.

A request to delete information does not apply to records that Tuwe Bora must retain for administrative, tax, contractual, legal, fraud-prevention or security purposes.

We may need to verify your identity before processing a data-access, correction or deletion request.

Marketing Communications

Tuwe Bora may send information about:

• New products;
• Sustainable fashion collections;
• Training opportunities;
• Promotions;
• Events;
• Textile collection initiatives; and
• Business or impact updates.

We will send promotional communications where you have consented or where otherwise permitted.

You may unsubscribe at any time by using the unsubscribe option in the message or contacting us directly.

Administrative messages relating to an active order, payment, delivery, customer account or training programme are not promotional messages and may still be sent where necessary.

Protecting Your Information

Tuwe Bora takes reasonable administrative, technical and organizational measures to protect personal information against:

• Unauthorized access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

However, no website, internet connection or electronic-storage system can be guaranteed to be completely secure.

Customers should protect their passwords and should not share account-login or payment-security information with unauthorized persons.

Children’s Information

Our products and training programmes may sometimes involve young people.

Where information about a child is required, Tuwe Bora may request consent or authorization from a parent, guardian, school or responsible organization, depending on the circumstances.

Children should not submit payment details, create accounts or provide sensitive personal information without the involvement of a parent or guardian.

External Links

Our website may contain links to websites operated by third parties.

Tuwe Bora is not responsible for the privacy practices, security or content of external websites. Visitors should review the privacy policies of third-party websites before providing personal information.

Changes to This Privacy Policy

Tuwe Bora may update this Privacy Policy periodically to reflect changes in our website, services, legal requirements or business operations.

The latest version will be published on https://tuwebora.com.

Continued use of the website after an updated policy is published indicates acknowledgement of the revised policy.

Contact Us

For questions, requests or concerns regarding this Privacy Policy or the way Tuwe Bora handles personal information, contact us through:

Tuwe Bora
Email: sales@tuwebora.com
Telephone/WhatsApp: Phone: (+254) 746 683 927
Location: Jabali Court, Off EPZ Rd, Kitengela. Kajiado Province, Kenya.
Website: tuwebora.com